About this Nominee
Koala Cooling & Plumbing is a family-owned HVAC and plumbing company based right here in Round Rock at 1102 S Industrial Blvd. Founded in 2019 by Scott and Stacie Feller, Koala has grown to nearly 1,000 five-star Google reviews by doing business differently — starting with publishing real installed AC replacement prices on their website so homeowners know what to expect before anyone sets foot in their home.
As a Carrier and Lennox Factory-Authorized dealer, Koala installs and services all major equipment brands with factory-trained technicians. Their HVAC services include same-day AC repair, full system replacement with four published pricing tiers, heat pump installation, ductless mini-splits, and seasonal tune-ups. On the plumbing side, they handle water heater repair and installation, drain cleaning, slab leak detection, water softeners, and emergency plumbing — all with the same upfront pricing model.
Koala's approach is simple: tell customers the truth, show them the price, and let them decide without pressure. It's earned them the trust of Round Rock homeowners and the 2025 Best of Round Rock award for AC service.